In my last posting, I mentioned that I would elaborate on Service Level Agreements and how they affect the Product Manager. Product Managers have to be proactively engaged in the definition of the SLAs. If the SLA is not managed properly, you may put your own company at risk. We have been at a [...]
There are many reasons that as a product manager you interact with the legal department:
When introducing a new product or package, you need the customer facing contract to reflect and enforce your service level agreement, warranty, pricing and discount decisions
When working with your business development group to negotiate a new technical or strategic [...]
Barry Paquet (3)
mark (3)
David Locke (2)
Greg Strosaker (2)
kk (2) | Samuel Hernandez on So You Got the Product Manager Position – Should you take it? Telesales is actually good for promoting your affiliate products both online and offline situations.,"- |
 | Sophia on This One Time, At Product Camp… Kudos on organizing a p-camp. I went to the one in San Francisco bay area (http://sophiaperl.com/?p=301). My 2nd ... |
 | Mack McCoy on Service Management For Product Managers Nice post! I've been a product professional in telecom for a long time. I've been trained in Six Sigma (DMAIC ... |
 | KK on Service Management For Product Managers Great post but a few comments: Sometimes service providers expertise isn't the only part of a decision making process. Service ... |
 | Stan on So You Got the Product Manager Position – Should you take it? Very useful and informative read. Thank you David. The more special case of this article is that if you have ... |