As I wrote in some of my earlier postings, the SaaS world differs greatly from the standard packaged and installed software. The basic ideas are the same, but there are many organization, technology and budget differences that can trip up any product manager. Let’s take a look at this scenario…
You sold your management on offering [...]
Once you have an idea of the services that will probably require an SLA and the levels that should be expected, you can work with your Product Development and Information Technology departments to determine how much these SLA’s will cost to support. Using these costs, you can design a multi-tiered pricing package for the SLA’s [...]
In my last posting, I mentioned that I would elaborate on Service Level Agreements and how they affect the Product Manager. Product Managers have to be proactively engaged in the definition of the SLAs. If the SLA is not managed properly, you may put your own company at risk. We have been at a [...]
As I wrote in my earlier posting, implementing a SaaS delivery model for your software product is more than just hosting servers and storing data. In order to make SaaS happen at your organization, you first need to adjust your perspective, since this new model is all about renting as opposed to selling. Your customers [...]
As Software as a Service becomes more and more popular, many Product Managers find themselves faced with this inevitable roadmap question – Should I offer a SaaS version of my product? If I do not, am I inviting my competitors to own the space? If I do, how do I offer my traditional licensed [...]
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kk (2) | Samuel Hernandez on So You Got the Product Manager Position – Should you take it? Telesales is actually good for promoting your affiliate products both online and offline situations.,"- |
 | Sophia on This One Time, At Product Camp… Kudos on organizing a p-camp. I went to the one in San Francisco bay area (http://sophiaperl.com/?p=301). My 2nd ... |
 | Mack McCoy on Service Management For Product Managers Nice post! I've been a product professional in telecom for a long time. I've been trained in Six Sigma (DMAIC ... |
 | KK on Service Management For Product Managers Great post but a few comments: Sometimes service providers expertise isn't the only part of a decision making process. Service ... |
 | Stan on So You Got the Product Manager Position – Should you take it? Very useful and informative read. Thank you David. The more special case of this article is that if you have ... |