Product Managers as Writers – Is Content the Newest Must-Have Product Feature?

Content Product ManagerI have been helping a small company get a strategic content generation service launched as part of my product management consulting lately and, in doing so, have stumbled on the theories of Content Marketing.   It is an interesting, fast-growing side-effect of Web 2.0 – now that users are generating content, companies have to begin generating their own quality, relevant, customer-focused content to keep themselves competitive.

I think that it is going to have some significant effects on the role and duties of Product Managers in the future, so I’m going to share my thoughts on the matter.

In order to fully understand the nuances of Content Marketing, I recommend reading the work of Joe Pulizzi and David Meerman Scott, but let me provide a limited definition for our discussion.  Content Marketing is basically the production and distribution of content for customer generation, retention and attention.  However there is a twist Continue reading this post »

Leadership in Product Management (2) – People & Organizational Culture

In the first post on leadership in Product Management I laid out the case for leadership in product management and outlined three primary aspects of a company [Leadership in Product Management – Effecting Organizational Alignment].   This post will address the importance of effecting leadership within the context of two of those aspects: people and organizational culture.

In most organizations, alignment of people around a common initiative in the context of product management immediately involves multiple stakeholders in terms of decision makers and influencers.  With respect to people and personalities, the immediate task is to identify the stakeholders relevant to product management.

As with prospective customers, these will include both decision makers and influencers.  Also material with respect to people is the need to approach people differently.  Some stakeholders will require no more than being asked for support, while others will need more formal persuasion in terms of market assessments, pitches and business cases.  It should be recognized on occasion there will be those stakeholders you will not be able to inspire or persuade and for them you should identify a means to mitigate their impact.

Continue reading this post »

Bullet-Proof your Business Case in less than 8 hours

10-18-2009 10-11-27 AMIn a previous post, I presented a method that product managers can use to integrate the stakeholders’ inputs into their business case, rapidly assess their impact on specific goals and, as a result, increase everyone’s confidence in the quality of the decision regarding the business case.

In the same post I then made the claim that this method, called a Monte-Carlo analysis, could be implemented in just one uninterrupted day by anyone with a minimum of spreadsheet skills.

This post walks you through the process via a step-by-step approach to help you build a bullet-proof business case in less than a day. Continue reading this post »

Leadership in Product Management – Effecting Organizational Alignment

Leadership as a topic has a great deal of breadth and depth.  With respect to product management the term “leadership” usually evokes the context of product or market leadership.  While these are worthy goals to which many of us product managers aspire, there is much work to be done in laying the groundwork for the desired level of success.  This is particularly true if the objective is to achieve product or market leadership on a sustained basis – think Exchange over Lotus Notes.

Attainment of product or market leadership requires tight organizational alignment around company initiatives and its go-to-market plans.  You as PM will be called upon to drive alignment around how your company goes to market.  Success in this effort will require organizational leadership. Continue reading this post »

Product Managers Beware – Misaligned Incentives May Be Holding Up New Features in Your New SaaS Implementation

Square Peg in a Round HoleAs I wrote in some of my earlier postings, the SaaS world differs greatly from the standard packaged and installed software.  The basic ideas are the same, but there are many organization, technology and budget differences that can trip up any product manager.  Let’s take a look at this scenario…

You sold your management on offering a SaaS product in part because of the ability to deploy new features and bug fixes quickly – there is no waiting for the next build to be sent out to customers and no waiting for them to deploy it.  As soon as it’s tested, it can be dropped into production and it’s live.

However, now you are finding that it takes your enhancements and bug fixes a long time to get implemented.  Why is there such a large gap between code complete and deployment into production? This was not supposed to happen. Continue reading this post »