As I wrote in some of my earlier postings, the SaaS world differs greatly from the standard packaged and installed software. The basic ideas are the same, but there are many organization, technology and budget differences that can trip up any product manager. Let’s take a look at this scenario…
You sold your management on offering [...]
The promise of software that optimizes specialized customer workflows has been fulfilled. Whether it is in claims management, sales enablement, order taking, or customer on-boarding, workflow solutions can offer a slew of advantages that can ultimately result in improved customer satisfaction, reduced costs and increased productivity for your end customers. Among these advantages are:
The reduction [...]
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kk (2) | Samuel Hernandez on So You Got the Product Manager Position – Should you take it? Telesales is actually good for promoting your affiliate products both online and offline situations.,"- |
 | Sophia on This One Time, At Product Camp… Kudos on organizing a p-camp. I went to the one in San Francisco bay area (http://sophiaperl.com/?p=301). My 2nd ... |
 | Mack McCoy on Service Management For Product Managers Nice post! I've been a product professional in telecom for a long time. I've been trained in Six Sigma (DMAIC ... |
 | KK on Service Management For Product Managers Great post but a few comments: Sometimes service providers expertise isn't the only part of a decision making process. Service ... |
 | Stan on So You Got the Product Manager Position – Should you take it? Very useful and informative read. Thank you David. The more special case of this article is that if you have ... |